Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Cece Jewellery pieces?
We use high-quality materials including 14k and 18k gold plating over sterling silver, as well as ethically sourced gemstones and freshwater pearls to ensure longevity and shine.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided Cece Jewellery pouch in a cool, dry place when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
Do you offer a warranty on your products?
Yes, all Cece Jewellery items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress.